Frequently asked questions

• Are your stock levels accurate?

  Yes. Availability is read from a live feed and refreshes through the day, so what you see is what is actually there — not a status set last month.

  When something is out of stock we show the date it is due back and how many are expected, where we have them, rather than simply hiding it.

• Is delivery free?

  Yes. Delivery is free to mainland England and Wales and selected Scottish postcodes, with no minimum spend and nothing added at checkout. In-stock items arrive in an estimated 1 to 7 working days for most addresses, and up to 14 working days in some areas, and a two-person team brings the furniture to the room of your choice and assembles it at no extra cost. We do not deliver to Northern Ireland, the Scottish islands and parts of the Highlands, the Isle of Man, the Channel Islands or the Isle of Wight and other offshore islands. The postcode checker on each product page tells you what applies to your address. More on delivery.

• Will you bring it into the room I want?

  Yes. Delivery is a white-glove service: a two-person team brings the furniture to the room of your choice and assembles it there, at no extra cost. Flat-pack furniture is the exception and arrives for self-assembly. Do measure the full route first, including doorways, hallways and turns, because the team can only bring it in where it fits safely.

• Where do I find the measurements?

  Under the Dimensions tab on most product pages. Most pieces carry overall width, depth and height, and many add seat height, seat depth, armrest height and back height; most corner units list each length separately. Some armchairs and sofa sets give theirs in the description, and a small number of pieces show none rather than an estimate. Measurements are approximate.

• Can I get the same sofa in a different colour?

  Often, yes. Where a piece comes in more than one finish, the colour swatches on the product page and on the listing cards switch between them. Some ranges are also offered in several sizes — footstool, armchair, 2 or 3 seater, corner — shown as a size selector on the product page.

• Can I return a sofa if I change my mind?

  For most eligible online purchases you can tell us you wish to cancel within 14 days after the day of delivery, and then normally have a further 14 days to return the goods.

  Contact us before arranging any transport — we will give you the correct return address. For a standard change-of-mind return there is no routine collection service, so you arrange and pay for a suitable furniture carrier. If the item is faulty, damaged or wrong, do not book your own transport: we manage that and cover the cost. More on returns.

• Does my sofa have a warranty?

  Yes. Every piece carries a 1-Year Guarantee against manufacturing defects in the frame and springs, and a 5-Year Extended Structural Guarantee on the frame at no extra cost. Wear and tear, misuse, incorrect assembly, commercial use and unauthorised alterations are not covered. Your statutory rights are separate and are not reduced by it. Full warranty terms.

• Is finance available?

  Yes. Interest-free payments are available with Klarna, where Klarna is offered at checkout. The application is made with Klarna, which makes the decision; Furniture Lovers does not.

• How large is the range?

  363 pieces across 8 categories: corner suites, 2, 3 and 4 seaters, sofa sets, armchairs, recliners and footstools. Most carry full specifications. Browse everything.

Not answered here? Get in touch.